Privacy Policy

Privacy Notice

1. Intro

This privacy notice provides you with details on how we collect and process your personal data when using our website www.indian-palace-marrakech.com.
When you provide us with your data, you guarantee to us that you are over 13 years old.
Indian Palace Marrakech (hereinafter, “we”, “us”, “ours” and ” our”) is the controller of your personal data.
We have appointed a Data Protection Officer to manage privacy matters on our behalf.
If you have any questions regarding this Privacy Notice, please contact the Data Protection Officer using the contact details set out below.
Contact details
Full name of the legal entity: Jalouse SA – Indian Palace Marrakech
E-mail address: indianpalacemarrakech@gmail.com
Postal address: 114 Derb Dekkak, Bab Doukkala Medina Marakech 40000 Morocco

It is very important that the information we hold about you is accurate and accurate. day. Please let us know if at any time your personal information changes, by emailing us at: indianpalacemarrakech@gmail.com

2. What data do we collect about you, for what purposes and on what basis do we process them?

Personal data is any information that can identify a natural person. It does not include anonymized data.
We may process the following categories of personal data about you:
– Communication of data, namely, those from all communications you send to us, whether through the contact form on our website or by email, social media posts, social media posts or any other form of communication. We process this data to communicate with you, to maintain our records and to establish, pursue and defend possible legal claims. Our legitimation to carry out this processing is constituted by our legitimate interests, namely, in this case, to respond to communications that you send to us, to maintain our records and to establish, pursue and defend possible legal actions.
– Customer data, which includes those relating to purchases of goods and/or services, such as your name, your title, your billing address, your delivery address, your email address, your telephone number, your contact details, details of your purchases and information relating to your credit card. We process this data to provide the goods and/or services purchased by you, as well as to keep records of these transactions. Our legitimation to carry out this processing is constituted by the execution of the contract binding us to you and by the performance of the acts, at your request, necessary to conclude the said contract.
User Data, which includes data about your use of our website and other online services, as well as any data you submit for publication on our website or through other online services.
We process this data to operate our website and to ensure that we provide you with relevant content, as well as to ensure the security of our website, to make backups of this and/or our databases and to enable the publication and administration of our website and other online services and business activities. Our legitimation to carry out this processing is our legitimate interests, namely, in this case, to be able to properly administer our website and our business.
– Technical data, which includes data about your use of our website and online services, such as your IP address, details about your browser, the duration of your visits to the pages of our website, page views and clickstreams, details of the number of times you have used our website, time zone settings and other technologies on the devices you use to access our website. The source of this data is our tracking and analysis system.
We process this data in order to analyze your use of our website and other online services, to administer and protect our business and our website, to provide you with relevant content and advertisements on it and to understand the effectiveness of our advertisements. Our legitimation to carry out this processing is our legitimate interests, namely, in this case, to be able to properly administer our website and our business, and to increase our commercial activity, as well as to decide on our strategy. Marketing.
– Marketing Data which includes data regarding your preferences for receiving marketing communications from us or our third party partners, and your preferences in communication terms. We process this data to enable you to benefit from our thought leadership and to provide you with relevant content and advertisements on our website, as well as to measure or understand the effectiveness of our advertisements. Our legitimacy to carry out this processing is constituted by our legitimate interests, namely, in this case, to study the use by our customers of our products/services, to develop them, to increase our commercial activity and to decide on our strategy in Marketing.
– We may use Customer Data, Technical Data and Marketing Data to provide you with relevant content and advertisements on our website (including display ads) and to measure or understand the effectiveness of the advertisements that we serve to you.
Our legitimation to carry out this processing is our legitimate interests, namely, in this case, to increase our commercial activity. We may also use this data to send you other marketing communications. Our legitimacy to carry out this processing is constituted either by your consent, or by our legitimate interests (and in particular, by the desire to increase our commercial activity).
Sensitive data
We do not collect any sensitive data about you. Sensitive data consists of data concerning your race or ethnicity, your religious or philosophical beliefs, your sex life, your sexual orientation, your political opinions, your trade union membership, your health or genetic and biometric data concerning you. We do not collect information about your criminal record.
We ask for your express consent to process your sensitive data, so when you submit your information, we will send you a communication asking you to confirm your consent to us to proceed. to treatment.
Where we are required by law to collect your personal data, or under the terms of a contract between us and you, if you do not provide us with the data requested, we may not be able to to perform the contract (for example, to provide you with services). If you do not provide us with the requested data, we may have to cancel the service ordered. If so, we will let you know.
We will only use your personal data to fulfill the purposes for which it was collected, or to fulfill reasonably compatible purposes, if necessary.
To find out more about this matter, please write to us at the following email address: indianpalacemarrakech@gmail.com.
In the event that we need to use your information to a new independent purpose, we will inform you of this and explain the legal basis for the intended processing.
We may need to process your personal data without your knowledge or consent if this is required or authorized by law .
We do not make automated decisions and we do not establish automated profiles

to provide you with relevant content and advertisements on our website (including display ads) and to measure or understand the effectiveness of the advertisements we serve to you.
Our legitimization to carry out this processing is our interests legitimate, namely, in this case, to increase our commercial activity. We may also use this data to send you other marketing communications. Our legitimacy to carry out this processing is constituted either by your consent, or by our legitimate interests (and in particular, by the desire to increase our commercial activity).
Sensitive data
We do not collect any sensitive data about you. Sensitive data consists of data concerning your race or ethnicity, your religious or philosophical beliefs, your sex life, your sexual orientation, your political opinions, your trade union membership, your health or genetic and biometric data concerning you. We do not collect information about your criminal record.
We ask for your express consent to process your sensitive data, so when you submit your information, we will send you a communication asking you to confirm your consent to us to proceed. to treatment.
Where we are required by law to collect your personal data, or under the terms of a contract between us and you, if you do not provide us with the data requested, we may not be able to to perform the contract (for example, to provide you with services). If you do not provide us with the requested data, we may have to cancel the service ordered. If so, we will let you know.
We will only use your personal data to fulfill the purposes for which it was collected, or to fulfill reasonably compatible purposes, if necessary. To find out more about this matter, please write to us at the following email address: indianpalacemarrakech@gmail.com.
In the event that we need to use your information to a new independent purpose, we will inform you of this and explain the legal basis for the intended processing.
We may need to process your personal data without your knowledge or consent if this is required or authorized by law .
We do not make automated decisions and we do not establish automated profiles

3. How do we collect your personal data?

We may collect data about you when you provide it directly to us (for example, by filling in forms or sending us e-mails).
We may automatically collect certain data about you when you use our site Internet, using cookies and similar technologies to do so. Please see our Cookie Policy for more on this.
We may receive data from third parties, such as analytics service providers like Google, based outside the EU, providers of information search services such as Google based outside the EU and providers of technical, payment and delivery services, such as data brokers and data aggregators.
We may also receive data from publicly available sources, such as the Trade and Companies Register and the Electoral Register, inside the EU.

4. Marketing Communications

Our legitimacy to process your personal data to send you marketing communications is either your consent or our legitimate interests (including, but not limited to, wanting to grow our business).
In accordance with the Privacy and Electronic Communications Regulations, we may send you marketing communications on our behalf if: (i) you have made a purchase or requested information from us regarding our products and services , or (ii) if you have consented to receive marketing communications, and in both cases, if you have not opted out of receiving such communications since. For the purposes of the above regulations, if you are a limited liability company, we may send you marketing emails without your consent.
However, you can always opt out of receiving marketing emails, and this at any time.
Before sharing your personal data with any third parties for their own marketing purposes, we will need to obtain your prior consent.
You can ask us or third parties to stop send marketing messages at any time, by writing to the following email address: marketing@indian-palace-marrakech.com.
If you opt out of receiving marketing communications, said opt-out will not apply not to personal data provided in connection with other transactions, such as purchases, warranty registrations, etc.

5. Disclosure of your personal data

We may share your personal data with the third parties listed below:
Third parties to whom we sell, transfer or merge parts of our business or assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat them in accordance with legal provisions. We will only allow such third parties to process your personal data for specific purposes and in accordance with our instructions.

6. International transfers

Countries outside the European Economic Area (EEA) do not always offer the same degree of protection for your personal data, so European Union law has prohibited transfers of personal data. personal data outside the EEA, unless such transfers meet certain criteria.
When we transfer your personal data outside the EEA, we do our best to ensure a similar degree of data security , ensuring that we comply with at least one of the following safeguards:
We will only transfer your personal data to countries recognized by the European Commission and providing an appropriate level of personal data protection, or when we use certain service providers, we may use specific contracts or codes of conduct, or certification mechanisms approved by the European Commission, reserving the x personal data the same protection as in the EU, or if we use US-based providers affiliated with the EU-US Privacy Shield (EU- US Privacy Shield), we may transfer data to them, as they have equivalent safeguards.
If none of the above guarantees is available, we may ask for your express consent to carry out a specific transfer. You will be entitled to withdraw this consent at any time.

7. Data Security

We have implemented security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorization.
Similarly, we do not allow access to your personal data personal and to our employees and partners who have a commercial need to be aware of it. These individuals will process your personal data in accordance with our instructions, and they will keep it confidential.
We have procedures in place to deal with any suspicion of data breaches, and we will notify you (and any competent regulator) of any data leaks, if we are required to do so by law.

8. Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with any legal, accounting or reporting requirements.
In deciding the appropriate retention period for data, we take into account the amount, nature and possible sensitivity of the data, as well as the potential risk of harm if it is used or disclosed without authorization. . We also consider the purposes of the processing, if these can be met by other means, as well as legal requirements.
For tax purposes, we are required by law to keep basic information about our customers (including contact details, identity data, financial and transaction information) for a period of ten years after the end of our contractual relationship.
In certain cases, we may anonymize your personal data for research or statistical purposes, in which case we may use them indefinitely without having to notify you.

9. Your legal rights

Within the meaning of data protection legislation, you have rights in relation to your personal data, including the right to request access to it, its correction, deletion, restriction and transfer, as well as the right to right to object to their processing, the right to data portability and (when the legitimation for the processing is constituted by your consent) to withdraw your consent.
f you wish to exercise one of the rights mentioned above, please send us an e-mail to this effect at the following e-mail address: indianpalacemarrakech@gmail.com.
You will not have to pay a fee to access your personal data (or to exercise any other right). Nevertheless, we may charge you a reasonable fee if your request is clearly unfounded, repetitive or excessive, or refuse to respond to your request, in such cases.
We may need to ask you to provide us with specific information in order to confirm your identity and ensure your right to access your personal data (or to exercise any other right). This is a security measure to ensure that personal data is not disclosed to third parties who are not entitled to access it. We may also contact you to ask you for additional information regarding your request, in order to expedite our response.
We will endeavor to respond to all legitimate requests within one month. Occasionally, we may need more than a month to respond to you, if your request is particularly complex, or if you have made several. If so, we will let you know.
If you are unhappy with any aspect of our collection or use of your data, you have the right to lodge a complaint with the supervisory authority responsible for data protection matters. competent data. We would be grateful if, in these cases, you would inform us first, in order to try to resolve the subject of your complaint.

10. Links to third parties

This website may contain links to third party websites, plug-ins and applications. If you click on those links or enable those connections, third parties may collect or share data about you.
We do not control those third-party websites, and we are not responsible for the privacy notices relating thereto. If you leave our website, we encourage you to read the privacy notice of any other website you visit.
You can set your browser to refuse all (or some) cookies, or to notify you when websites install or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or no longer function properly. To find out more about the cookies we use, please read our Cookie Policy.

Cookie policy

What is a cookie?
A “cookie” is information stored on your computer’s hard drive that records how you navigate on a website , so that when you return to the said website, the latter can offer you tailored options, based on the information stored about your last visit. Cookies may also be used for traffic analysis and for advertising and marketing purposes.
Cookies are used by almost all websites, and do not harm your system.
If you wish check or change the types of cookies you accept, you can do this, in general, in the settings of your browser. You can block cookies at any time by activating the setting on your browser that allows you to refuse the installation of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or part of our website.

How do we use cookies?

We use cookies to track your use of our website. This allows us to understand how you use the site and to trace your pattern of use of our website. This helps us to develop and improve our website and products and/or services to meet what you might need or want.
Cookies can be of the following types
– Session cookies: they are only stored on your computer during your Internet session, to be automatically deleted when you close your browser (usually they store an anonymous session ID that you allows you to browse without having to identify you on each page, but they do not collect personal data from your computer),
– Persistent cookies: a persistent cookie is a cookie stored in the form a file on your computer that remains there after you close your Internet browser. This cookie can be read by the website that created it when you return to it. We use persistent cookies for Google Analytics.
Cookies can also be classified into the following categories:
– Strictly Necessary Cookies: These cookies are essential to enable you to use the website of a effectively, such as to purchase a product and/or service, so that they cannot be declined. Without these cookies, the services offered on our website cannot be provided to you. These cookies do not collect information about you that could be used for marketing purposes or to remember where you have browsed the internet.
– Performance cookies: These cookies allow us to monitor and improve the performance of our website. For example, they allow us to count your visits, identify traffic sources and see which parts of the site are the most popular. – Functionality cookies : These cookies allow our website to remember your choices and provide you with enhanced functionality. This is how, for example, we can provide you with news or updates relevant to the services you use. These cookies can also be used to provide the services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies is generally anonymized.